Refund policy

Our 30-day returns policy means that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as you received it, must not have been worn or used, must have all tags, and must be in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at commerciale@borz.it. Returns must be shipped to the following address: Via del Garda 42. 

If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at commerciale@borz.it.

Damage and problems
Inspect the order upon receipt and contact us immediately in case of defects or damage or if you have received the wrong item. This way, we can assess the problem and work to resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), made-to-measure products (e.g. special orders or personalised items) and personal care products (e.g. beauty products). Furthermore, we do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or doubts about a specific item, do not hesitate to contact us.

Unfortunately we cannot accept returns of promotional items or gift vouchers.

Replacements
The quickest way to make sure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as you received it, must not have been worn or used, must have all tags, and must be in its original packaging. You will also need the receipt or proof of purchase.

Refunds
As soon as we have received and inspected your return, we will notify you to tell you whether the refund has been approved or not. If approved, within 10 working days you will automatically receive the refund through the original payment method. It may take some time before the bank or the company that issued the credit card processes and displays the refund.
If more than 15 working days have passed since the return was approved, contact us at commerciale@borz.it