Terms of service

OVERVIEW
Welcome to Borz Cucine Industriali! The terms “we”, “us” and “our” refer to Borz Cucine Industriali. Borz SRL operates this store and website, including all information, content, features, tools, products and related services, in order to offer you, as a customer, a curated shopping experience (the “Services”). Borz Cucine Industriali is Powered by Shopify, which enables us to provide you with the Services.
The terms and conditions set out below, together with any policies referred to herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to the application of these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you declare that you have reached the age of majority in your State or Region of residence and that you have given us your consent for any of your minor family members to use the Services on devices that you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any
product or service we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide in our store is correct, current and complete and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out on your account. You may not transfer, sell, assign or license the account to third parties.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that the colours or appearance of products may differ from how they appear on screen due to the type of device used to access the store and the device's settings and configuration.
We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or match what is shown or displayed in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit the quantities of any product offered to any person, geographic area or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you make a purchase offer. Borz Cucine Industriali reserves the right to accept or decline the order for any reason, at its own discretion. The order is not accepted until Borz Cucine Industriali confirms its acceptance. Payment must be received and processed before the order is accepted. Please check your order carefully before sending it, as Borz Cucine Industriali may not be able to accommodate cancellation requests after the order has been accepted. If the order is not accepted, is modified or is cancelled, we will try to inform you by contacting the email address, billing address and/or phone number provided at the time of the order.
Purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that purchases are intended for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is sent and will be shown in the order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping charges, handling fees, customs duties or import costs.
Prices published in our online stores may differ from prices offered in physical stores or in other online stores or in other stores operated by third parties. From time to time we may offer promotions on the Services that may affect prices and that are governed by terms and conditions separate from these Terms. In case of conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.
You agree to provide purchase, payment and account information that is up to date, complete and accurate for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that (i) the credit card information provided is true, correct and complete, (ii) you are duly authorised to use that credit card for the purchase, (iii) charges incurred will be honoured by the credit card issuer and (iv) amounts charged will be paid at the published prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for delays in shipping and delivery. All delivery times are indicative only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures or events beyond our control. Once products have been handed over to the carrier, ownership and the risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, texts, display elements, images, graphics, product reviews, video and audio, as well as their design, selection and arrangement, are owned by Borz Cucine Industriali, its affiliates or its licensors and are protected by US and foreign laws on patents, copyright and other intellectual property rights.
These Terms allow use of the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing herein grants or shall be construed as granting a licence or other rights in relation to patents, trademarks, copyright or other intellectual property rights of Borz Cucine Industriali, Shopify or third parties. Unauthorised use of the Services may constitute a violation of federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Borz Cucine Industriali.
The names, logos, product and service names, designs and slogans of Borz Cucine Industriali are trademarks of Borz Cucine Industriali or its affiliates or licensors. You may not use such trademarks without the prior written consent of Borz Cucine Industriali. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability of any kind arising from or connected to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms and conditions on which such tools are provided by the respective third-party providers.
In the future we may also offer new features through the Services (including the release of new tools and resources). Such new features will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any integrated third-party functionality). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or sites, you do so at your own risk.
We are not responsible for any harm or damage related to accessing third-party websites or to purchasing or using products, services, resources or content on third-party websites. Please review third-party policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[MERCHANT NOTE: this section accurately describes the relationship between Shopify and your store and must not be removed or modified.]
Borz Cucine Industriali is supported by Shopify and this enables us to provide you with the Services. However, all sales and purchases made in our store are made directly with Borz Cucine Industriali. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Borz Cucine Industriali, including any damage, injury or loss arising from the products and services purchased. You hereby expressly release Shopify and its affiliates from any claim, damage and liability arising from or connected to your purchases and transactions with Borz Cucine Industriali.

SECTION 10 - PRIVACY POLICY
All personal data we collect through the Services is subject to our Privacy Policy, available here [LINK], and some personal data may be subject to the provisions of the Shopify Privacy Policy, available here. By using the Services, you declare that you have read this privacy policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as with third parties who may be located in a country other than the one where you reside, in order to provide you with the services. See our privacy policy [LINK] for more details on how we, Shopify and our partner use your personal data.

SECTION 11 - FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, universal, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any media and for any purpose, including commercial use. We may, for example, exercise the rights arising from such licence to manage, provide, evaluate, improve, refine and promote the Services and to fulfil our obligations and exercise our rights under these Terms of Service.
You further represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have declared any compensation or incentive received in connection with submitting the Feedback; and (iii) your Feedback will comply with these Terms. We are not and shall not be under any obligation to (1) keep your Feedback confidential; (2) pay compensation for your Feedback; or (3) respond to your Feedback.
We may, without any obligation to do so, monitor, edit or remove feedback that we, in our sole discretion, consider unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that violates the intellectual property of any party or these Terms of Service.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain libellous, defamatory or otherwise unlawful, tortious or obscene material, nor contain computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. If any such information is not accurate, we reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders at any time and without notice (including after the order has been sent).

SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to violate any international, federal, provincial or state local regulations, rules, laws or ordinances; (c) to infringe or impair our intellectual property rights or those of third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any of our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including junk mail, chain letters, spam or any other form of similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services or that, in our discretion, may harm Borz Cucine Industriali, Shopify or users of the Services, or expose them to liability.
Furthermore, you agree not to: (a) upload or transmit viruses or any other type of malicious code that is or may be used in any way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal data of others; (d) spam, phish, pharm or pretext on the Services; (e) use robots, spiders, scraping tools, data collection and extraction tools, automatic devices or processes, artificial intelligence tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, circumvent or evade security or authorisation features, robot exclusion headers or other measures we take to restrict access to the Services. We reserve the right to suspend, disable or terminate the account at any time, without notice, if we determine that any part of these Terms has been violated.

SECTION 14 - AGENTS
14.1 This section (Terms for Agents) applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with the Services. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the instruction of any person or entity and that may run on behalf of or through the person's device without direct supervision.
14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict compliance with the requirements of section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any service.
14.3 We may establish limits, including through technical measures, on the manner and conditions under which an Agent may access, use and interact with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request comes from an Agent and declare the Agent's name by including the following in the request user-agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate the fact that any access, use or interaction comes from an Agent, for example (a) by imitating human behaviour and interaction patterns, or (b) by completing or circumventing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) respond truthfully to any question or prompt aimed at determining whether interactions come from a human or a computer; (iv) not bypass or otherwise avoid any measure designed to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part of them), at our sole discretion, at any time and without notice, and you will remain liable for all amounts due up to and including the termination date.
Even in the event of termination, the following sections will continue to apply: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provision that by its nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services or by anyone who may be informed of any of their contents.
EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED AS IS AND AS AVAILABLE FOR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL [MERCHANT], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY SERVICE OR ANY PRODUCT PURCHASED THROUGH THE SERVICES, OR FROM ANY OTHER CLAIM HOWEVER CONNECTED TO THE USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Borz Cucine Industriali, Shopify and our affiliates, partners, directors, officers, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including reasonable legal fees, due to third parties or arising from (1) your breach of these Terms of Service or the documents referred to herein by reference, (2) your violation of any law or of third-party rights, or (3) your access to and use of the Services.
We will inform you of any indemnifiable claim, provided that any failure to notify you promptly will not release you from your obligations, unless you suffer substantial prejudice. We may control the defence and settlement of such claim at your expense, including the choice of counsel, but we will not settle any claim imposing non-monetary obligations without your consent, which may not be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documentation.

SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall nevertheless apply to the maximum extent permitted by applicable law and the unenforceable part shall be deemed severed from these Terms of Service; such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules we publish on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of the rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreement through which we provide the Services shall be governed and construed in accordance with the federal, state or territorial laws of the jurisdiction in which Borz Cucine Industriali is based. You and Borz Cucine Industriali consent to the territorial jurisdiction and personal jurisdiction of those courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms of Service.

SECTION 24 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will inform you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date indicated in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to commerciale@borz.it.
Our contact details are set out below:
[INSERT TRADING NAME]
commerciale@borz.it
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]